Our Polices
SHIPPING POLICY
How It Works
Standard delivery within Australia:
Cost for standard deliveries are:
- FLAT FEE of $9.99 standard postage and handling within Australia for smaller items and $15.35 for larger items.
- FREE delivery on orders over $150 (excludes wholesale orders and express post)
All orders are dispatched from Townsville in Queensland. Delivered by our choice of carrier.
Orders are being dispatched in 7-21 business days.
Upon dispatch we will send you a notification email that your order has been sent and the estimated time of arrival. Orders take approximately 3-7 business days for standard delivery and 1-3 business days for express delivery.
It can take longer to certain remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames.
Express delivery within Australia
We use our choice of preferred carrier for Express Post to deliver items Australia-wide from our Online Store. Charges are;
- $19.35 for postage and handling.
Deliveries to rural areas will receive the fastest possible delivery using existing transport links, delays caused by the carrier is not our responsibility.
International Delivery
We do not offer international delivery at the moment.
Free Shipping Promotion
We are currently offering Free Standard Shipping on orders over $150 to all Australian addresses.
Terms and conditions of the offer:
- This offer includes Standard Shipping only, and does not include Express Shipping;
- Your order value must exceed $150 after discounts are applied, and also excludes shipping costs;
- Excludes wholesale orders
- Your delivery address must be located within Australia; and
- This offer is ongoing and is subject to change or may be withdrawn at any time.
Shipping Carriers
We use Australia Post, Sendle or Fast Track courier service, depending on the size of parcel, location and courier service coverage to the location of delivery. Most regional deliveries are sent by Australia Post.
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OUR RETURN POLICY
Everything You Need to Know
We only accept returns on our products and candles in the event that the order is incorrect. Our policy lasts 14 days. If 14 days have gone by since your received the delivery of your order and you have not contacted us, we can’t offer you a return.
We don't offer refunds if you feel item doesn't appear to be what you ordered or if you changed your mind or didnt read turn around times. All items have photos and a full description of product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalised orders and candles are exempt from being returned. However, we care about our customer satisfaction, therefore please get in touch via the contact us link and we will try our best to resolve your issue as soon as possible.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back without first contacting us.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bec@becreationsboutique.com
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bec@becreationsboutique.com and send your item to:
BeCreations Boutique 35 Texas Rd, JENSEN, QLD, Australia.
Cancellation
We do not offer cancellation of your order, due to change of mind. Our products are made to order and the order once received and made cannot be cancelled. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
OUR PRIVACY POLICY
BeCreations Boutique ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By accessing our site, you agree to the terms outlined in this policy.
**Information We Collect**
- **Personal Information:** We may collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or contact us.
- **Payment Information:** Payment details are processed securely through third-party services like Stripe and PayPal; we do not store your credit card information.
- **Usage Data:** We collect information about how you interact with our website, including your IP address, browser type, and pages visited.
**How We Use Your Information**
- **Order Processing:** To process and fulfill your orders, including sending order confirmations and shipping updates.
- **Customer Support:** To respond to your inquiries and provide customer service.
- **Marketing Communications:** With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
- **Improving Our Services:** To analyze usage trends and improve our website and services.
**Sharing Your Information**
We do not sell or rent your personal information to third parties. We may share your information with:
- **Service Providers:** Third-party vendors who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- **Legal Obligations:** If required by law, we may disclose your information to comply with legal processes.
**Data Security**
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure or error-free, so please take special care in deciding what information you send to us.
**Your Rights**
You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at bec@becreationsboutique.com.
**Changes to This Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top of the policy.
**Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at bec@becreationsboutique.com.
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